Whether you're evaluating Connecteam for your business or already using it and want to get more out of it — this FAQ covers everything. We've grouped questions by topic for easy navigation.
Q.What is Connecteam?
Connecteam is an all-in-one mobile-first workforce management platform designed specifically for deskless and field teams. It combines time tracking, employee scheduling, team communication, task management, digital forms, and HR tools in a single app. Over 100,000 businesses globally use it across industries like construction, retail, hospitality, and field services. Read our full beginner's guide →
Q.Who is Connecteam best for?
Connecteam is best for businesses with employees who work outside a traditional office — construction crews, retail staff, delivery drivers, hotel workers, cleaning companies, security firms, healthcare aides, and any team that relies on mobile devices rather than desktop computers. It's particularly strong for teams of 10–300 employees.
Q.Is Connecteam available in my country?
Yes. Connecteam operates in 70+ countries worldwide and supports multiple languages. It integrates with international payroll providers and complies with labor regulations across many regions. Contact Connecteam's support for country-specific queries.
Q.How long does Connecteam take to set up?
Most businesses are fully operational within 10 minutes. Connecteam offers a setup wizard that guides you through every step. They also provide a free certified setup service where a specialist configures your account for you.
Q.Is Connecteam really free?
Yes. Connecteam's Small Business Plan is completely free forever for teams of up to 10 employees — with full access to all three hubs (Operations, Communications, HR & Skills). No credit card is required and there's no time limit. See everything included in the free plan →
Q.How much does Connecteam cost?
Paid plans start at $29/month (Basic, billed annually) for up to 30 users. Advanced is $49/month and Expert is $99/month — all covering the first 30 users at a flat rate. Additional users beyond 30 are charged at a low per-user rate. Full pricing breakdown →
Q.What's the difference between monthly and annual billing?
Annual billing saves approximately 18% compared to monthly. For example, the Basic plan is $29/month annually vs $35/month on a monthly plan. Annual billing offers better value but less flexibility to cancel.
Q.Can I have multiple hubs on different plans?
Yes. Each of Connecteam's three hubs (Operations, Communications, HR & Skills) can be subscribed to independently and at different plan tiers. This gives you flexibility to pay only for what you need, but note that needing multiple hubs can increase the total monthly cost.
Q.Is there a free trial for paid plans?
Yes. Connecteam offers a 14-day free trial that gives you access to all premium features across all hubs. No credit card is required to start the trial.
Q.What are Connecteam's three hubs?
Operations Hub — Time clock with GPS, employee scheduling, task management, digital forms, and checklists. Communications Hub — Team chat, company updates, employee directory, and surveys. HR & Skills Hub — Digital onboarding, training courses, certifications, document management, and employee recognition.
Q.Does Connecteam have auto-scheduling?
Yes. Connecteam's Advanced and Expert plans include an auto-scheduling feature that automatically assigns available employees to open shifts based on their availability, qualifications, and other settings. This can reduce scheduling admin from hours to minutes. Full scheduling guide →
Q.Can employees swap shifts in Connecteam?
Yes. Employees can request shift swaps directly through the Connecteam app. Managers receive instant notifications and can approve or decline requests. This eliminates the need for group texts or manual coordination.
Q.Does Connecteam support digital forms?
Yes. Connecteam lets you create custom digital forms for safety inspections, incident reports, equipment checklists, client sign-offs, and more. Forms can include photo uploads, GPS location stamps, electronic signatures, and conditional logic.
Q.How does Connecteam's GPS time clock work?
Employees clock in and out using the Connecteam app on their smartphones. At each clock event, the system captures their GPS location. You can set up geofences (virtual boundaries around work locations) so employees can only clock in when they're physically on-site. Full GPS guide →
Q.What is geofencing in Connecteam?
Geofencing lets you define a virtual perimeter around a work location (like a job site or store). When geofencing is enabled, employees can only clock in when their GPS location falls within the defined boundary. This effectively eliminates time theft and buddy punching.
Q.Does Connecteam work offline?
No. Connecteam requires an active internet connection for time tracking and most features. It does not support offline mode. This can be a limitation for teams working in remote areas with poor or no signal.
Q.What are GPS breadcrumbs and which plan includes them?
GPS breadcrumbs track an employee's location throughout their shift — not just at clock-in/out. This gives managers a full movement history for each employee's workday. Breadcrumbs are only available on the Expert plan ($99/month).
Q.Does Connecteam auto-generate timesheets?
Yes. Connecteam automatically calculates hours worked based on clock-in and clock-out data, applying your custom rules for breaks, overtime, and rounding. Managers review and approve timesheets, which can then be exported or synced directly to payroll software.
Q.How does Connecteam's scheduling work?
Managers build shifts using a drag-and-drop calendar interface. You can create recurring shifts, publish open shifts for employees to claim, and use the auto-scheduling tool to assign employees based on availability. Once published, employees receive instant push notifications. Full scheduling setup guide →
Q.Can employees set their availability in Connecteam?
Yes. Employees can input their availability and unavailability directly in the Connecteam app. This availability is visible to managers when building schedules, helping prevent conflicts and no-shows.
Q.Does Connecteam send overtime alerts?
Yes. Connecteam can alert managers when employees are approaching their overtime thresholds during the week, allowing adjustments to be made before costly overtime is incurred.
Q.Does Connecteam integrate with QuickBooks?
Yes. Connecteam integrates directly with QuickBooks Online, allowing approved timesheets to sync automatically for payroll processing. This eliminates manual data entry and payroll errors.
Q.What payroll systems does Connecteam integrate with?
Connecteam integrates with QuickBooks, Xero, ADP RUN, Paychex, PrismHR, Gusto, and more. Timesheets can also be exported as CSV files for use with other payroll systems.
Q.Does Connecteam have an API?
Yes, API access is available on the Expert plan. This allows businesses to build custom integrations between Connecteam and other business software.
Q.Is there a Connecteam mobile app?
Yes. Connecteam has dedicated apps for both iOS (Apple App Store) and Android (Google Play Store). The mobile app replicates most of the web dashboard functionality and is rated 4.8★ on Google Play and 4.9★ on the App Store. Full mobile app guide →
Q.Do employees need to pay for the Connecteam app?
No. The Connecteam app is free to download for employees. They don't need to pay anything — the subscription is paid by the business owner/manager.
Q.How fast is Connecteam's customer support?
Connecteam is well-known for its customer support. They advertise responses within 5 minutes from their support team. User reviews across G2 and Capterra consistently praise their responsiveness and helpfulness.
Q.Does Connecteam offer onboarding help?
Yes. Connecteam offers a free certified setup service where a specialist helps you configure your account. They also provide short tutorial videos, step-by-step guides, and a help center accessible directly from the app.
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